FAQ’S – stunningsteps.in

FAQ’S

How do I place an order?

To place an order, simply browse our collection, select the items you wish to purchase, choose the appropriate size and color, and click "Add to Cart." Once you have all your items in the cart, proceed to checkout and follow the prompts to complete your purchase.

What payment methods do you accept?

We offer two payment methods: Prepaid and Cash on Delivery (COD).

  • Prepaid: Pay from your UPI apps directly. Pay through Gpay / PhonePe / Paytm. Shipping is free for prepaid orders.
  • Cash on Delivery (COD): Pay when you receive your order. Please note that there is a 250Rs shipping charge for COD orders.
How do I know if my order is confirmed?

You will receive an order confirmation call shortly after placing your order. Please ensure you answer this call to confirm your order. You will also receive a confirmation email with all the details of your purchase.

How do I modify my order?

To modify your order, please do so during the order confirmation call. This will allow us to make any necessary changes before your order is processed and shipped.

How long will it take to receive my order?

Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days and shipping takes an additional 7-8 business days for standard shipping. Express shipping options are also available.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery through our shipping partner’s website.

What is your return and exchange policy?
Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. If you are interested in purchasing a large quantity of items, please contact our wholesale department for more information on pricing and availability.

How can I be sure of the shoe size?

We provide detailed size charts for each product to help you find the perfect fit. If you are unsure, please refer to our sizing guide or contact our customer service team for assistance.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. Refer to Refund Policy

Are there any customs fees for international orders?

Customs fees and import duties may apply to international orders. These fees are the responsibility of the customer and vary by country. Please check with your local customs office for more information.

Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and offers.

Can I see customer reviews before purchasing?

Yes, customer reviews are available on our Instagram page [feedback highlights section]. We encourage our customers to leave reviews and share their experiences to help others make informed purchasing decisions.

How do I care for my replica shoes?

To ensure the longevity of your replica shoes, we recommend following the care instructions provided with each product. Generally, it's best to clean them with a damp cloth, avoid excessive exposure to water, and store them in a cool, dry place.

How can I contact customer service?

You can contact our customer service team via whatsapp chat support- 8971385647 from 10 am to 5pm from Monday to Friday. Our team is available to assist you with any questions or concerns you may have.

Shopping cart
Sign in

No account yet?

Start typing to see products you are looking for.
Shop
Wishlist
0 items Cart
My account